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The K-Net helpdesk service has seen a steady increase in the number of support calls since it began in 1996. A Service Level Agreement for the telehealth hardware and network services between K-Net and NORTH Network is being put in place.
The HelpDesk fields about 10 calls per day for technical assistance in both hardware and software applications. K-Net Services employs a full-time technician to address Helpdesk issues. In addition, K-Net staff regularly field hardware and software questions on the K-Net Conferencing system.
Technical problems? Service Orders?
Daily service from 8:30 to 4:30 CST.
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